Contact Audex Trace

For support, compatibility, licensing, or privacy questions, email Audex directly.

What to include.

In Audex Trace, open Preferences…, choose Pro, then click Copy Diagnostics in Support and include it in your email.

Say whether the question is about Playback Verification, Pro licensing, purchase checkout, or privacy.

For playback-format detection issues, mention your Music settings and output device.

For a refund, write within 7 days if Audex Trace cannot detect the Apple Music playback format on a supported macOS version.